This website at www.removalscentral.com  (the "Site") is provided for residents of Australia only.

OUR ROLE IS TO FACILITATE YOUR MOVING ARRANGEMENTS, INCLUDING ARRANGING QUOTES, PROCESSING YOUR BOOKINGS AND MAKING PAYMENTS (“OUR SERVICES”). THE TERMS APPLY TO ALL OUR SERVICES INCLUDING BUT NOT LIMITED TO THE PROVISION OF THESE SERVICES ONLINE OR THROUGH CONTACT GENERATED VIA TELEPHONE, FAX, EMAIL OR OTHER METHOD. WE ARE ACTING AS AN AGENT FOR THIRD PARTY PROVIDERS. YOUR LEGAL RELATIONSHIP IN RESPECT OF THE THIRD PARTY PRODUCTS AND SERVICES IS WITH THE RELEVANT THIRD PARTY PROVIDER. AT NO TIME IS REMOVALSCENTRAL.COM, ITS OFFICERS OR EMPLOYEES PART OF THE LEGAL RELATIONSHIP BETWEEN YOU AND THE THIRD PARTY PROVIDERS.

This page sets out the Terms and Conditions under which you may use this Site and our Services (the "Terms"). In order to provide you with our Services, we must register your details on our Site. By contacting us via telephone, fax, email or other method to obtain moving quotes or other information, you authorise us to register your personal details on the Site and are bound by the Terms of use.

Please read the Terms carefully, by using the Site or our Services you are bound by these Terms. If you do not accept the Terms stated here, then you must either cease using this Site by exiting immediately, or if you have commenced using our Services by contacting us directly, you must notify us by telephone, fax or email that you wish to cease using our Services. The term "you" as used in these Terms refers to all individuals and/or entities accessing this Site or our Services for any reason.

1. Website & Services information

1.             This Site displays information about removals, storing, packing, car transport, truck hire, quotes, third party contact details, business services listings, information about RemovalsCentral.com and many other things.

2.             Most of this information is supplied to us by third party providers including removalist, storage and transportation suppliers. Therefore, although we have taken reasonable care to ensure that this information is correct and up to date, we cannot check the accuracy of such information where it is provided to us by third parties.

3.             We accept no responsibility for information supplied to us by third parties. We recommend you confirm all information contained on or linked from the Site with the relevant third party provider.

2. Prices, Restrictions and Conditions

1.             Restrictions and conditions apply to all of the moving products and services offered on this Site and such restrictions and conditions may affect the prices provided. To determine the applicable restrictions and conditions you must contact us or the relevant third party provider at the time of booking to ensure they remain accurate.

2.             The moving provider and other third party providers of moving and moving related services may change their prices, details of their quotes, dates and times and other information displayed on the Site at any time. For this reason, all prices displayed on the Site are subject to change without notice. All quotes submitted to the Site are subject to availability at the time of booking.

3.             The prices set out on the Site include GST and any additional costs that may apply will be advised to you once you have proceeded towards booking the third party provider through us and we have confirmed the booking.

4.             You are responsible for obtaining all insurance information that you require and we will not be able to provide information or insurance details to you directly.  We may assist you to obtain such information by passing on your details to other third party providers who are qualified to provide you with that information, however the final responsibility for obtaining the necessary information and complying with any insurance requirements remains with you.

3. Intellectual Property

1.             The material contained on this Site, including (without limitation) the software, design, text and graphics (including trademarks) comprised in this Site and the selection and layout of this Site, are owned or licensed by us and are protected by Australian and international intellectual property laws, including copyright.

2.             You may use the Site and our Services only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Site, or create any other material using material on the Site, without obtaining our prior written consent.

3.             Trademarks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent.

4.             The Site, including trademarks, service-marks, business names, company names, logos, trade-names, get-up (trade dress), products, technology and processes contained in this Site may be the subject of other intellectual property rights owned by us or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this Site or our Services must not in any way infringe the intellectual property rights of any person in any jurisdiction.

4. Your Use

1.             You must only use this Site & our Services for lawful purposes and in a responsible and co-operative manner.

2.             Any breach of these Terms by you will result in legal action being taken by us against you.

3.             You must not:

a.                    use another's personal information, including name, login details or password without permission;

b.                    make any fraudulent, speculative or false enquiries, bookings, reservations or requests using the Site or our Services;

c.                    use the Site or our Services while impersonating another person;

d.                    post or transmit to or via the Site any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;

e.                    tamper with, hinder the operation of or make unauthorised modifications to the Site;

f.                      delete data from the Site without our permission;

g.                    knowingly transmit any virus or other disabling feature to the Site;

h.                    breach any third party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in any jurisdiction in using this Site or our Services;

i.                      frame this Site as part of another site or cache this Site for commercial benefit;

j.                      commit any act that may amount to a criminal offence or civil breach of any other jurisdiction;

k.                    attempt to do any of the above acts; or

l.                      knowingly permit another person to do any of the above acts.

4.             We reserve the right to suspend or terminate your access to the Site, without notice if we believe you have violated the Terms and will not be held liable for any loss or delay caused to you as a result of your inability to access the Site.

5. Bookings

1.             The online booking facilities utilised on this site is only a notification of intent to book the third party provider. The act of clicking on the Accept Quote button represents your intention to book the third party provider and no confirmation of such a booking is represented until you have been contacted by us by telephone to complete the booking process.

2.             At all times, no booking is finalised until you have been contacted by us, completed the payment of your booking deposit, received our Booking Information sheet AND have been contacted by the third party provider of your choice.

3.             Booking deposits received are only refundable in accordance with the terms and conditions of the third party provider on the quote you accepted. If you cancel your booking outside the period indicated on the quote, your deposit will be refunded after a cancellation fee is deducted. Bookings cancelled within the non cancellation period will not be refunded, unless the cancellation is as a direct result of the third party provider being unable to fulfil their obligations specified within the booking details.

4.             Booking deposits may be required to be refunded to a nominated bank account provided by you, regardless of original payment method. If you cannot provide these details, you will receive your refund via cheque only.

6. Your warranties

You warrant that:

a.             you are of sufficient legal age to use this Site and our Services and create legal binding obligations for any liability you may incur as a result of using this Site and our Services;

b.             you are responsible (financially and otherwise) for all uses of this Site and our Services by you and those using this Site using your login details, including your password; and

c.             the information you supply via the Site or to our Customer Service team will be accurate and not misleading, deceptive or likely to be misled or deceive.

7. Indemnity

You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from:

a.             any breach of these Terms by you;

b.             any act or omission by you or an officer, employee or agent of you; or

c.             any claim, action, demand or proceeding by a third party against us or our officers, employees or agents caused or contributed to by you or an officer, employee or agent of you.

8. Your Privacy

1.             We will handle your personal information in accordance with the terms and conditions set out in our Privacy Policy which is posted on the Site.

2.            Your personal information is withheld from the third party providers who are quoting your request, until such time as you choose to book one of the providers. Only once your booking has been taken by our staff, will we release your information and only to the provider of your choice.  We may be required to release your information to other parties where directly connected with facilitating your moving arrangements, including but not limited to an insurance broker or storage provider, where you have requested that we make these arrangements on your behalf.

3.             We will also display limited personal information such as your first initial, surname, state and suburb of residence as well as your personal comments made in response to a request for feedback about the service provider you have booked and used, to be displayed in the Customer Testimonials section of the Site as a testimony to future users of the Site. We will also provide this feedback information to the third party operator you booked in order to allow them to improve their services.

4.             At all times we retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

5.             We may disclose aggregated information about users and use statistics relating to the Site and aggregated information about our sales and trading patterns to others.

9. Disclaimers and Limitation of Liability

1.             You use this Site and our Services at your own risk.

2.             THIS SITE AND OUR SERVICES ARE PROVIDED BY US ON AN "AS IS" BASIS. WE DO NOT WARRANT OR REPRESENT THAT THE CONTENT OF THIS SITE IS ACCURATE, UP-TO-DATE OR COMPLETE, OR THAT IT DOES NOT INFRINGE THE RIGHTS OF ANY THIRD PARTIES. THE INFORMATION PROVIDED ABOUT THE THIRD PARTY PROVIDERS, INCLUDING BACKGROUND INFORMATION, TESTIMONIES AND USER RATINGS HAS BEEN PROVIDED BY THEMSELVES OR THEIR PREVIOUS CUSTOMERS. THE INFORMATION PROVIDED IS NOT AN ENDORSEMENT BY US AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE OR OUR SERVICES, ABOUT THE VALIDITY OR ACCURACY OF THE INFORMATION SUPPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED REPRESENTATIONS AND WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES THAT THE PRODUCTS AND SERVICES OFFERED AND SUPPLIED WILL BE OF MERCHANTABLE QUALITY, FIT FOR ANY PURPOSE OR WILL COMPLY WITH ANY DESCRIPTIONS ON THE SITE.

3.             THE LEGAL RELATIONSHIP CREATED WHEN BOOKING A THIRD PARTY PROVIDER THROUGH US IS BETWEEN YOU AND THE THIRD PARTY PROVIDER. AS SUCH, WE WILL NOT BE HELD LIABLE FOR ANY BREACHES IN CONTRACT OR SERVICE DELIVERY, DELAYS OR CANCELLATIONS, LOSS OR DAMAGE HOWEVER CAUSED (INCLUDING NEGLIGENCE) , INCURRED BY YOU AS A RESULT OF THE SERVICES PROVIDED BY A THIRD PARTY PROVIDER SOURCED THROUGH THIS SITE OR OUR SERVICES.

4.             TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (INCLUDING OUR OFFICERS, EMPLOYEES, SHAREHOLDERS OR OTHER REPRESENTATIVES) ARE NOT LIABLE FOR ANY LOSS OR DAMAGE, HOWEVER CAUSED (INCLUDING NEGLIGENCE), WHICH MAY BE DIRECTLY OR INDIRECTLY SUFFERED, IN CONNECTION WITH YOUR USE OF OUR SERVICES, OR THROUGH ARRANGEMENTS MADE TO USE THE SERVICES PROVIDED BY THIRD PARTY PROVIDERS. THIS INCLUDES, BUT IS NOT LIMITED TO BREACH OF CONTRACT OR SERVICE DELIVERY, LOSS CAUSED BY DELAYS OR CANCELLATION, OR OTHER LOSS OR DAMAGE HOWEVER CAUSED (INCLUDING NEGLIGENCE). THIS LIMITATION OF LIABILITY (WHETHER ARISING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR STATUTE) APPLIES TO ALL DAMAGES OF ANY KIND INCLUDING COMPENSATORY, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, PERSONAL INJURY AND CLAIMS OF THIRD PARTIES.

5.             THE BOOKING DEPOSIT THAT IS PAID BY YOU IN ORDER TO SECURE THE SERVICES OF THE THIRD PARTY PPOVIDER OF YOUR CHOICE, REPRESENTS A CONTRACT BETWEEN YOU AND THE THIRD PARTY PROVIDER OF YOUR CHOICE AND AT NO TIME IS REMOVALSCENTRAL.COM OR ITS EMPLOYEES OR OFFICERS DEEMED TO BE A PARTY TO THAT CONTRACT.

6.             In the event that our Site or Services fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to us to use this Site or our Services.

7.             Your access to and use of this Site is subject to factors beyond our control. We do not represent or warrant that this Site, the server that makes it available or any of the products or services supplied through this Site will be free of errors, viruses or defects or that the service will be uninterrupted or timely. Because of the nature of the Internet, we do not warrant that this Site will be secure and we will not be liable for any disruptions to the Site.

8.             We do not represent that any of the moving products and services set out on the Site will be suitable for you. You release us from any claims in relation to the moving products and services described on the Site, including but not limited to claims that the moving products and services are not suitable.

9.             The moving products and services offered and promoted via the Site and our Services are products and services of third parties. Our role is to facilitate your moving arrangements, including processing your bookings and making payments. We are acting as an agent for third party providers and may receive commissions from those third party providers as a result of our services to you. Your legal relationship in respect of the third party products and services is with the relevant third party provider and at no time are we part of that relationship.

10.          If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited, at our option, to either supply the services again, or make payment of the cost of having the services supplied again. 

10. Linking

1.             We may link our Site to other sites on the World Wide Web. We are not required to maintain or update these links. These links are provided for your convenience only. It does not mean that we have reviewed these sites or that we endorse them. We are not responsible for the content of other sites, even if we link to them and we are not recommending these sites or their products or services to you.

2.             We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another's product or services.

11. Cookies

1.             A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

2.             This Site may store cookies on your web browser in order to improve service for you on your subsequent visits to the Site.

3.             By using cookies, web sites can track information about visitor’s use of the Site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.

4.             If you disable the use of cookies on your web browser or remove specific cookies from this Site or linked sites, then your use of the Site may be restricted.

12. Amendments

Except as otherwise specified, we may amend these Terms at any time without notice to you by posting amended Terms on the Site. The amended Terms will take effect immediately when they are posted on the Site.

13. Termination

We may terminate this agreement, your registration with or ability to access this Site and/or any other service provided to you by us and any other agreement between us, immediately if you breach any of these Terms.

14. Our relationship

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Terms.

15. Notices

Except as required by law or otherwise specified by us, you must provide any notices to us by email to mail@removalscentral.com. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.

16. Governing law

1.             If any dispute arises about this agreement or how this agreement applies or arising out of your use of this Site or our Services, the laws of Victoria, Australia will apply.

2.             You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and waive any right that you may have to object to an action being brought in those courts.

17. General

1.             If any of these Terms are invalid or unenforceable, it will be struck out, and the remaining Terms will remain in force.

2.             Headings are for reference purposes only.

3.             If we do not act in relation to a breach by you or others of these Terms, this does not waive our right to act with respect to subsequent or similar breaches.

4.             In these Terms, the term "Site" includes any email bulletins or other content that we provide to you via or initiated from this Site.

5.             These Terms were last updated on 22 February 2006.